Pamela Anderson
Resident Services Coordinator / Ships’ Cove

Pamela Anderson has 35 years of experience in human services coordination. She graduated from Westfield State University with a degree in education and began her career teaching adults with disabilities; however, soon realized her true passion in service coordination, outreach, and program development. While working for the Massachusetts Department of Developmental Disabilities Pamela developed the first ‘retirement component’ which was subsequently utilized as a proto-type state-wide. Pamela established Senior Advocates; a program geared towards aiding elders wishing to age in-place, at home. As the Chelsea site director for Bay Cove Human Services of Boston, Pamela developed a new model for developmentally disabled, behaviorally challenged women that successfully encouraged independence. She has always appreciated the challenge of working with people who face multiple obstacles to healthy stable living; most recently she a developed a program for ‘tenancy preservation’ which deals with the high eviction rates for individuals with mental illness. Her presentation was a topic of discussion at the annual conference for New England Service Coordinators in Housing. Pamela serves on the board of directors for Massachusetts Service Coordinators in Housing and is the co-chair for their southeastern chapter. She also belongs to Greater Fall River Partners for a Healthier Community where she has participated in several steering comities, United Neighbors of Fall River, South Coast Serves, and is a proud member of Blue Star Mothers.

Sandra Berry
Resident Services Coordinator / Alexander House

Sandy Berry is the first resident services coordinator to be staffed at the Alexander House, located in downtown Hagerstown, Maryland. She works with the elderly and individuals with mental or physical disabilities. Having a resident services coordinator on-site has boosted morale for many of the residents as residents' needs for connecting to community resources are being met.  She has worked with nonprofit organizations in the community for over 15 years with a focus on improving the quality of life of families and children.  She also leads a mentor group for girls that promotes academic strength and self-esteem. Sandy has a passion for empowering people to experience their potential and achieve their goals. Her hobbies are painting and antiquing. Sandy holds a B.A. degree in sociology from Hood College.

Dong Bui
Resident Services Coordinator / Winter Hill

Dong Bui has been with Operation Pathways, Inc. since October 2013. She equips the seniors at her property with the knowledge and resources to help live a better life by organizing workshops, computer classes, assisting them with Medicare/Medicaid paperwork, and believing in their capabilities and not their limitations. Dong Bui was in charge of elderly assistance program at BPSOS Inc. for four years. Dong also worked as a counselor for elderly Vietnamese trauma survivors, who were former South-Vietnam soldiers imprisoned by the communists after the fall of Saigon. This position helped to establish communication and provide support via a program funded by Boat People SOS, Inc. In 1990, Dong Bui also received a bachelor's degree in computer science from Central State University, Edmond, Oklahoma.

Patti Chewning
Resident Services Coordinator / Foxwood Manor
Patti’s journey at Foxwood began as a volunteer for resident services. Soon after, she was offered the position of resident services coordinator in March 2002. In 2002 and 2004, she received awards for “Best Practices in Resident Services” in the Mid-Atlantic Region. For 2004, she was awarded the “Outstanding Newsletter” in the Mid-Atlantic Region. 2009, She won “Best Supporting Partner” for the VITA Tax Preparation site. In 2013 Patti won “Women Who Make a Difference Award” from the YWCA and the Bucks County Opportunity Council. Over the years she have provided new educational services as well as on-going services to the residents and local community.
Kim Fountain
Resident Services Coordinator / Bayview Towers
Kim Fountain has been a resident services coordinator at Bayview Towers since 2011. Kim has a master’s degree as a counselor educator with a concentration in student development from Central Connecticut State University; and worked in higher education for 11 years prior to joining the Operation Pathways team. She has a passion to help others succeed in every stage of their life. She developed a love for community work by volunteering as a coach in tennis for Special Olympics, working with Habitat for Humanity, and assisting in the development of elementary school learning trails. In her free time she loves to go dancing, hiking, photography, and spending time with her family and friends.

Olisa Fowlin
Resident Services Coordinator / Plaza Borinquen

Olisa Fowlin is the resident services coordinator at our South Bronx location. Olisa attended Mercy College, majoring in Psychology. She has a Bachelors in Psychology and is a member of the Psi Chi Honor Society. She is currently a supporter of organizations like Gods Love We Deliver, Xavier Welcome Table, GMHC and various organizations throughout New York City. She is a fan of the arts and is a constant supporter of the Tibetan art community as well as the Chelsea art scene. She encourages expression through creativity and lives life by the moment.

Beverly Johnson
Resident Services Coordinator / Roundtree Residences and Benning Heights
Beverly is number twelve of thirteen siblings born and raised in Washington, DC.  She attended both parochial and DC public schools. She obtained her B.S. degree in business management at Southeastern University in Washington, D. C. and her M.A. degree in management and leadership at Webster University in St. Louis, Missouri.


Beverly has a passion for serving her community and has many years of experience in the District of Columbia working to support and empower families to ensure successful outcomes.  She has volunteered to tutor and mentor elementary through high school students. She worked for ten years as the director of the Family Learning Center at Hyde Leadership Public Charter School where her work involved developing relationships with students and parents, government agencies, and community groups as well as business and media partners. While working as the parent coordinator at Frank W. Ballou Senior High School, she was involved in implementing strategies aimed at increasing parent engagement and eliminating barriers toward participating in their child’s education. She is highly committed and dedicated to the improvement of the quality of life for the residents of the District of Columbia to make their lives safe, healthy, and vibrant.

Tiffany Martinez
Resident Services Coordinator /
Forest Park & Walnut Square Apartments

Tiffany Martinez is the resident services coordinator in New Orleans, Louisiana. She joined the Operation Pathways team in August 2009, with a focus on helping to grow the organization's healthy living program. After Tiffany received her Bachelor of Science degree with a concentration in health education and coaching from Central Michigan University, she ventured to New Orleans to aid in the relief effort after Hurricane Katrina and fell in love with that unique city. With her nine years of health-based youth and family programming experience, Tiffany continues to impact communities in New Orleans by serving on the board of Playworks Louisiana and a being a member of the YLC New Orleans.

Franceria Moore
Resident Services Coordinator / Washington Dodd

Franceria Moore is a native of North Carolina where she attended both public and private schools. Prior to taking the position of resident services coordinator at Washington Dodd Apartments, she lived in Baton Rouge, Louisiana and became the founder and CEO of iHope Inc.; a non-profit organization dedicated to the service and advocacy of children and their families in underserved communities. This is the passion that drives her to stay involved with organizations, like Operation Pathways, that seek to bring about positive changes within communities. She holds a Bachelor’s of Art in organizational management and a Graduate Certificate from Loyola Marymount University in executive educational leadership. Currently, she is completing a Master’s of Science in strategic leadership and Innovation at the University of Charleston. Franceria was also a L.E.A.D. (Leadership for Excellence, Accountability and Diversity) fellow during an 18-month intensive program for leaders of color. Franceria demonstrates a passion for helping people realize their purpose and utilize their untapped abilities. She is a mentor to young people who aspire to become servant leaders and works intensely with them to support them in the process of becoming effective local leaders no matter their field of interest.

Jon Pagtakhan
Resident Services Coordinator / Stone Ridge & Creek Hollow Apartments

and Heritage Square

Jon has been with Operation Pathways since 2015 and oversees resident services in Arlington and Fort Worth, respectively. Prior to joining the Operation Pathways team, Jon served as manager and instructor for two Kumon learning centers in central New Jersey for six years. During his tenure there, he developed two unique summer intensive courses as well as an enhanced reading program module in addition to the existing curriculum. Jon’s centers were also recognized for ranking in the top ten branches all throughout North America as well as producing the most number of reading program graduates within a calendar year. He holds a B.A. in history and political science with a minor in American studies from Rutgers University. Jon continues seeking new opportunities and methods to empower communities on every scale.

April Richard
Resident Services Coordinator / Cleme Manor
April Richard has been the resident services coordinator at Cleme Manor in Houston, Texas since January 2015. April is a native Houstonian with family roots in the Fifth Ward Community. April holds both a B.A. and M.A. in Sociology with a specific focus on the research of race and gender issues. She has been dedicated to serving her community through programs like The AmeriCorps State and National Service Program, Girl Scouts of the USA, and Boys and Girls Clubs of America. Her interests include community advocacy, civic engagement, and community development. April is currently a board member of THINK of West Memphis, a nonprofit organization committed to community development of this underserved community. 

Alexandra Robinson
Resident Services Coordinator / The Grove at Trinity Mills Apartments & The Highlands Apartments

Alexandra began as a facilitator for Operation Pathway’s Brighten Up program for children in 2013 before joining the Resident Services team in 2016. She is serving the greater Dallas, TX area by implementing exciting programs for children and health awareness and financial literacy events for people of all ages. Alexandra brings  extensive experience in childhood education and development. She serves as a Sunday School teacher in Fort Worth. She worked in Houston ISD as part of a non-profit educational study on children in the classroom. Alexandra grew up in Dallas and is a graduate of Booker T. Washington High School for the Performing and Visual Arts. She graduated from Penn State with a degree in print journalism. She is a member of the North Texas Penn State alumni group and volunteers with local high school college fairs. 

Jen Roy
Resident Services Coordinator / Bolton North
Jen Roy has been the resident services coordinator at Bolton North in Baltimore, Maryland since June 2016. Jen has been serving those with critical housing needs her entire career. At Bolton North, she serves resident seniors and those with disabilities by providing them with the resources they need to live rich and engaging lives in the vibrant neighborhood of Bolton Hill, our building's namesake.
Before joining our team, Jen was a Housing Counselor at Baltimore Regional Housing Partnership, formerly the HUD subsidized Metropolitan Baltimore Quadel voucher program. She also worked for Housing Counseling Services, Inc. in Washington D.C. providing housing solutions to veterans who were struggling with homelessness or at imminent risk of becoming homeless. Once immediate housing crises were resolved, she worked with clients to develop stable long-term plans for reducing homeless recidivism among veterans. Jen has a bachelor’s degree in history and economics from Maryville College and a Juris Doctor degree from the University of District of Columbia, David A. Clarke school of law.
Sonya Shiffler
Resident Services Coordinator / Alpha Towers
Sonya Shiffler has been a resident services coordinator at Alpha Towers in Toledo, Ohio since January 2015. Prior to joining Operation Pathways, Sonya served in the United States Army building bridges for three years. Sonya also completed an internship at the Salvation Army helping those in need. Sonya works with seniors of Alpha Towers and assists them with the resources and knowledge to continue living a better life. In her free time, Sonya loves to go bowling, play pool, and spend time with her son and niece. Sonya holds an associate’s degree in social work.
Jean Sotomayor
Resident Services Coordinator / St. Luke’s Plaza
Jean Sotomayor graduated from Southeast Missouri State University with a degree in social work. Her passion to help others and learn about other cultures led her to move to Tokyo, Japan for three years to teach English as a second language to adults and children. Once back in the U.S., she continued her work in social work and volunteered her time teaching ESL for NY Cares. She served as the office manager of the non-profit, Wealth & Giving Forum, in NYC whose mission is to motivate high net worth individuals and families to become more philanthropic. She assisted with large-themed gatherings that focused on bringing wealthy individuals and non-profit organizations together to tackle pressing issues like the water crisis in Africa and assisting displaced residents after Hurricane Katrina. Jean moved back to her hometown of St. Louis in 2008 and began working in administration at Washington University in St. Louis in the social work, psychology and engineering departments. She began her RSC career in 2012, focusing on engaging and building relationships with residents and partnering with local organizations to provide meaningful, fun, and interactive programs at St. Luke’s Plaza apartments.

Nadine Worlds
Resident Services Coordinator /
Hollybush Gardens

Nadine Worlds joined Operation Pathway in September of 2003 and worked as a resident services coordinator for several years at Hollybush. She rejoined Operation Pathways in September 2014. Nadine has more than 15+ years overall of success developing and managing new programs and orchestrating special initiatives, events, and projects. She is a motivated, business professional with a passion and commitment to civic activities that enhance the community. Nadine is flexible and versatile, poised and competent with demonstrated ability to easily transcend cultural differences.

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