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Job Opportunities

Part-time Resident Services Coordinator, Hollander Ridge, Baltimore, Maryland

The Resident Services Coordinator (RSC) for the Hollander Ridge community leads the implementation and coordination of programs and services for individuals and families at 94 single-family rental homes in the Baltimore, Maryland area. The position is part-time, 20 hours per week. The RSC in this position will serve primarily as a community coach to residents, connecting them with resources in the community and supporting them to achieve their goals. The RSC conducts regular resource and needs assessments and coordinates the delivery of programs and services in the community. The RSC establishes partnerships with local service providers and refers residents to services in the local community. The RSC, with guidance and support from their regional manager, is responsible for developing yearly program goals at the site level and ensuring that reports and budgets (when appropriate) are completed and accurate. The RSC may be asked to assist with the submission of funding applications and monitor adherence to site contractual agreements. The RSC will work in partnership with the property management team to assist with housing stability and to provide community-wide referrals to residents. The RSC is responsible for managing programmatic outcomes as directed by their regional manager and/or the executive director.

Essential Functions:

  • Coordinate services for residents that support positive personal development and improve quality of life;
  • Partner with residents as they work toward their individual goals and outcomes;
  • Establish and maintain relationships with local service providers, schools, civic organizations, funding agencies, business partners, healthcare providers, and other community-based organizations;
  • Conduct home visits to work on family goals or wellness checks;
  • Create connections between families and their healthcare plans;
  • Determine eligibility and enroll individuals in health insurance plans;
  • Provide culturally appropriate health education on topics related to chronic disease prevention, physical activity, and nutrition;
  • Manage site program budget, review monthly reports, and ensure accuracy in reporting;
  • Work with Operation Pathways leadership team to build their annual budget (when appropriate) and determine priority areas for funding;
  • Collect, manage, report and analyze data on a monthly basis, and ensure accuracy and consistency with established data collection standards;
  • Analyze effectiveness of programs using collected data and determine site-specific program needs in addition to regular program offerings;
  • Conduct pre- and post-assessments as needed for internal reporting and external reporting (directed by contractual agreements);
  • Manage contracts for third parties providing programs on site under RSC’s purview;
  • Submit monthly reports and newsletters to direct supervisor;
  • Participate in full staff calls, regional peer sharing calls, meetings with property managers, meetings with direct supervisor, and meetings with members of the leadership team.

Performance Factors:

  • Attendance and Dependability. The RSC can be depended on to report to work at the scheduled time and is expected to complete assignments in a timely, accurate, and thorough manner.
  • Communication and Contact. The RSC communicates effectively both verbally and in writing with organizational leaders, property management team, colleagues, and individuals inside and outside the organization. The RSC also pays close attention to detail and follow-through.
  • Relationships with Others. The RSC works effectively and relates well with others including residents, leadership team, colleagues, property managers, and individuals inside and outside the organization. The RSC exhibits a professional manner dealing with others and maintains constructive working relationships.
  • Leadership and Initiative. The RSC should demonstrate leadership and initiative in all areas of resident services at the property, including the development and execution of partnerships, projects, and programs.

Operation Pathways provides equal employment opportunities (EEO) to all employees, contractors, and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity or expression, genetics, or veteran status. In addition to federal law requirements, Operation Pathways complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Part-time

Pay: $20.00 – $22.00 per hour

Qualifications: Bachelor’s degree and 3-5 years of human services experience

Interested candidates should submit a cover letter and resume to No phone calls please.